FAQ

Q. What materials are your phone cases made of?

A. Our phone cases are crafted with high-quality materials, including a durable polycarbonate shell, flexible TPU lining, and a 2 piece design. They also feature an interior rubber liner which varies in appearance across different models, and a glossy finish for a sleek, stylish look.

Q. Are your cases compatible with wireless charging?

A. Yes, our phone cases are compatible with wireless charging.

Q. Do you offer cases for all phone models?

A. We offer a wide range of phone models like Iphone, Samsung, and Google Pixel. Check our models on the Product Page.

Q. How long does shipping take?

A. Shipping times vary on your location. Usually, orders are processed within 1-2 business days. Deliveries take 3-7 business days for shipping.

Q. Do you ship internationally?

A. Yes, we ship internationally to most countries worldwide. International shipping rates and times will be calculated at checkout.

Q. How can I track my order?

A. Once your order is shipped, you will receive a tracking number via your email. You can use this number to track your order on our webstie or the courier's website.

Q. What happens if my package is lost or stolen?

A. If your package is lost or stolen, please contact our customer service team as soon as possible. We will work with you to resolve the issue, which may include filing a claim with the carrier.

Q. What is your return policy?

A. You must return most items within 14 days from the date of delivery for a full refund. We do not charge any restocking fees. The customer provides return shipping.

Q. Do you have non-returnable items?

A. Yes, items from our Bestsellers Collection are considered final sale and cannot be returned or exchanged.

Q. What payment methods do you accept?

A. We accept: American Express, Discover, Mastercard, Visa, Apple Pay, Meta Pay, Google Pay, Shop Pay, Venmo, Paypal, and Diners Club.

Q. Is my payment information secure?

A. Yes, your payment information is processed securely through our payment gateway.

Q. Can I apply a discount after placing my order?

A. Unfortunately, discount codes cannot be applied after an order is placed.

Q. How can I contact customer support?

A. You can reach out to customer support at matteova320@gmail.com or by phone number at 1-929-544-7470.

Q. How do I clean my phone case?

A. To clean your phone case, use a damp cloth with mild soap and water. Avoid harsh chemicals as they may damage the material or design.

Q. Will the colors of my phone case fade over time?

A. Our phone cases are made with high-quality materials and inks that resist fading. However, exposure to direct sunlight and extreme conditions over prolonged periods may cause some fading.